Flower orders may be cancelled if notice is given 72 hours in advance of the delivery date of the order. All flower cancellations made before the 72 hour deadline are eligible for store-credit only. Flower orders being cancelled within 48 hours of being placed (but not within the 72 hour pick-up/delivery date) are eligible for a full refund. (This does not apply to weddings.)
If you place an order and the recipient rejects delivery, whatever the reason, The Flower Bar will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim. We make every attempt to deliver flowers, which is why the recipient’s phone number is crucial. Because of Montana weather (if ya know… ya know) we won’t leave flowers on the door step. We will call and leave a voicemail, text message and note on the door. Redelivery will be attempted once contact with recipient has been made. If recipient does not return our contact, we will not redeliver nor remake the arrangement and is ineligible for a refund or store credit.
Once flowers leave our shop premises/delivery vehicle, The Flower Bar Bozeman LLC. is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you are unhappy with the quality of your arrangement please give us a call or email within 24 hours. In most cases, we will gladly replace the arrangement. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.
The Flower Bar Bozeman LLC reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.
Return Policy FAQ
When Am I Eligible For Cash/Credit Card Refund?
ONLY when a flower order cancellation request is made within 48 hours from the time of purchase.
When Am I No Longer Eligible For Any Sort Of Refund / Store Credit?
Your cancellation request is placed less than 72 hours prior to the scheduled delivery date.
When Am I Eligible For Store Credit?
When a flower order cancellation is made more than 72 hours prior to the scheduled delivery date and is for $250 or less.
If I Need To Cancel My Order, How Do I Do That?
Call us at 406-595-6138. Email firstname.lastname@example.org
What If I Want To Place A Large Order For An Event, But I Am Not Sure The Exact Number Of Arrangements I Want?
We recommend placing an order for the minimum of what you would like and placing an additional order later when you decide what you’d like to add. This is to avoid over-ordering and not being eligible for a refund.
How Far In Advance Do I Need To Place A Large Order ($250)?
We recommend 30 days in advance, but we can process large orders if placed 1 week in advance; however the more notice we have, the better!
*In the event that you place a large flower order ($250+) within 72 hours of your event, the 48 hour credit card/cash refund or store credit refund does not apply.